Repair Management Process
The management of the claim from first notice of loss, vehicle estimate, appraisal, repair and return to service has a significant impact on vehicle downtime. A tight workflow helps to minimize vehicle downtime and impact to your driver productivity.
CEI automates traditionally manual communication points through omnichannel communications to speed the repair process. For drivers, we communicate appointment reminders, manage rescheduling, and confirm appointment completions for both repair estimates and repairs appointments. With shops, we use automated email communications to enable them to receive and respond to estimate and repair appointments more expeditiously.
We leverage the automation in ClaimsLink and CCC to keep strict controls over every milestone throughout the repair process. Our Repair Management Team is dedicated to managing every claim to keep it on track and within timeframe guidelines.
Our automated workflow management targets over a dozen milestones throughout the claim journey to push notifications that prompt required actions and updates through repair completion. Our system uses SMS technology to remind drivers of repair estimate appointments, enables drivers to reschedule and confirm appointments via text, and confirm that appointments were completed.
You will have visibility to all performance milestones and corresponding data to help you with business decisions.