Commercial Insurance Services

Commercial Carriers face the perpetual challenge of reducing loss ratios and decreasing lost adjustment expenses (LAE). You may need to reduce cycle times, and gain more consistency in estimates and overall claim data.

CEI can help.  We offer a wide range of claims services for the commercial insurance market, with advanced claims-related technology, a nationwide network capable of handing repairs for vehicles of all types, and an experienced and licensed team audit team for material damage.

Key Features

  • AdjustRite Commercial Truck and CCC estimating platforms
  • Web-based claims portal
  • Customized parts inventory & nationwide search
  • Custom reports & industry benchmarking
  • Nationwide Managed Repair Network
  • Over 1,100 medium- to heavy-duty repair vendors
  • Over 3,000 cars & light-duty repair vendors
  • Repair warranty
  • Shop re-inspection
  • CEI repair management
  • Licensed material damage audit team
  • Standardized carrier documentation
  • Carrier claims systems integration
  • Robust CSI measurement methodology
  • Estimate and data consistency

 

Measurable Results

The value of CEI’s Fleet Insurance Services is evident in the measurable results of our program.  Our carrier clients have realized both reduced cycle time and significantly lower LAE.

CCC Intelligent Solutions Platform for Cars & Light-Duty Vehicles

Technology plays a critical part in ensuring that accident repairs are performed properly and in a timely manner.  CEI employs the two leading platforms for collision repair estimating and repair management used by body shops today.  The CCC platform includes key features important to proper estimates and management of repairs.

Repair Network Balanced Scorecard

Provides visibility into the ratings of our body repair network with CCC’s Repair Network Scorecard produced through the CCC Estimating Platform.  Each body shop is scored using a blended rate based on four criteria:

  • Accuracy of estimates
  • Cost deviation under audit
  • Cycle time for repair completion (keys to keys)
  • Customer satisfaction ratings.

Integration into Rental Car Systems

CEI leverages data integration with our providers to manage the end-to-end rental process.  From scheduling through completion, our streamlined approach keeps rental expenses to a minimum.

Shop Selection Tools

Our network management team ensures that the repair facilities are vetted, equipped, and prepared to handle each vehicle and when needed, have the required certifications to manage specific repairs such as aluminum and electric vehicles.

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Enhanced Estimates with AdjustRite®

AdjustRite is the industry-leading estimating platform CEI uses for commercial vehicles.  Built specifically for commerical vehicles, AdjustRite’s logic-driven system produces accurate, detailed estimates based on a vast database of truck models, parts, and repair data. AdjustRite accounts for the overall repair process, including:

  • Overhaul
  • Overlap
  • Included operations
  • Additional operations
  • Associated repair materials

CEI Fleet Insurance Services provide carriers with best-in-class claims management while lowering indemnity and enhancing the policyholder experience.

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CEI Direct Network

The CEI Direct Repair Network comprises medium- and heavy-duty truck collision repair centers in all 50 US states, Puerto Rico, and Canada. It allows us to speed up your appraisal and repairs processes, minimize vehicle downtime, and offer a nationwide, limited warranty.

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Effective Claims Management

CEI’s licensed material damage auditors review each estimate for accuracy and seek out every cost-saving opportunity. Our claims team members employ an exclusive, streamlined dispatch process, including web-based tools to enter claim data and assign shops with preferred scheduling quickly and easily. Our claims management process also features a robust and structured methodology that measures CSI for commercial medium- to heavy-duty claims customers.

We oversee each repair from start to finish, informing the adjuster at every step of the way. Our credentialed networks for rental and glass claims easily coordinate with managed repair programs and stand-alone programs for the utmost flexibility and customization.

Technician working on estimate

Want to Learn More About CEI's Insurance Services?

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