Trevose, PA, February 26, 2013 – The CEI Group, Inc. won a 2013 Bronze Stevie Award for Contact Center of the Year in the seventh annual Stevie Awards for Sales & Customer Service last night.
CEI, which provides fleet accident, risk management and driver safety services, won in the category of business and diversified services companies operating call centers with fewer than 100 seats. The awards were presented to honorees during a gala banquet on Monday, February 25 at the Paris Hotel in Las Vegas. More than 300 nominated customer service and sales executives from the U.S.A. and several other countries attended
“We’re honored that the judges recognized our customer call center’s accomplishments last year under the leadership of its senior manager, Carol Gillespie,” said Vincent Brigidi, CEI’s president and chief operating officer. “We’ve always been committed to providing excellent customer service to our client fleets and their drivers, and it’s the reason we’ve maintained a high rate of fleet client retention.”
In its award entry, CEI highlighted its success in providing continuous service for the two days that its call center was without electrical power because of Hurricane Sandy. Before the storm, the company assembled an emergency team of 18 call center employees, put them up in a hotel adjacent to the call center, and operated its headquarters on power supplied by on-site diesel generators.
More than 1,100 entries from organizations of all sizes and in virtually every industry were submitted to this year’s competition, an increase of 10% over 2012. Finalists were determined by the average scores of 120 professionals worldwide, acting as preliminary judges. More than 100 members of eight specialized judging committees determined Stevie Award placements from among the Finalists during final judging this year.
The awards were presented to honorees during a gala banquet on Monday, February 25 at the Paris Hotel in Las Vegas. More than 300 nominated customer service and sales executives from the U.S.A. and several other countries attended. The Business Talk Radio Network will broadcast a recording of the presentations this Wednesday, February 27, at 8:00 pm ET.
About The Stevie Awards
Stevie Awards are conferred in four programs: The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about The Stevie Awards at www.StevieAwards.com.
About The CEI Group, Inc. (CEI)
CEI is a leading provider of technology-enhanced vehicle accident, driver safety and fleet risk management services. Its provider network consists of some 4,000 collision repair shops in North America, and includes nearly 900 truck collision repair centers. Its customers include self-insured, commercial, institutional and government fleets, directly and through alliances with fleet leasing companies. CEI also provides vehicle direct repair program outsourcing to leading property and casualty insurance companies.
Founded in 1983, CEI has headquarters near Philadelphia, PA, and field sales offices in Trevose, PA, Tulsa, OK, and Lake in the Hills, IL. In 2000, CEI launched the DriverCare™ line of services, which include fleet risk management, MVR ordering and compliance, on-line and behind-the-wheel driver safety training and a safety newsletter. For more information about CEI, visit cei-network.local. ###
