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A proven leader in the automotive industry, Terry has delivered significant improvements in both the growth trajectory and customer experience at market powerhouses in the automotive and parts aftermarket industry. Terry’s executive tenure includes leading a multi-company integration, successful expansion of business lines, and implementation of customer experience and service delivery strategies that exceeded all expected outcomes.
Terry fosters an atmosphere of customer service excellence, keeping the customer first in design and execution of planned initiatives, and by promoting cross-functional collaboration for full visibility along the service delivery chain.
Mark brings over 12 years of experience in the Fleet Management and Transportation industry with him to CEI. Mark is a key member of the Senior Leadership team, bringing a passion for growth and innovation to the sales organization. Mark’s focus is to create consistency for our clients and prospects from our messaging to relationship development through execution of services.
Mark lives on the Connecticut Shoreline with his wife and their two dogs. In his free time, he enjoys golfing, spending time at the barn with their horse, and traveling to Martha’s Vineyard.
Kelly brings over 20 years of experience managing First Notice of Loss call centers in the insurance industry. With a focus on compassionate customer care, Kelly inspires CEI’s intake teams to manage every loss event with concern for the driver, and to provide comprehensive documentation of the occurrence to aide our clients in resolving all unfortunate events. Kelly and her husband live in Northeastern PA with their two children. In her spare time, you will find Kelly in her kitchen enjoying cooking and baking.
Brian is CEI’s leader for product innovation and technology integration. With nearly 20 years’ industry experience including strategic account services and management of risk and safety solutions, Brian leverages his deep knowledge of client needs and advancing technologies to develop new products and services that deliver increased value to fleet and risk managers. When Brian is not innovating for CEI, he spends most of his time at the ice-hockey rink and soccer fields with his wife and three children.
Randy has 20 years’ experience in the fleet management collision industry. He has experience in all aspects of collision management from contact centers, repair management, to subrogation services. Randy is an advocate for Lean Six-Sigma and all things technology and harnesses a diverse team to provide world class customer service to our clients. Randy and his family are avid theme park enthusiasts and enjoy traveling to parks whenever they can.
A certified SCRUM Master, Steve has a wealth of systems development experience both for front-end applications, and back-end architecture in a variety of industries including banking, pharmaceuticals, and fleet management. Responsible for all of CEI’s applications, Steve leads the IT team responsible for supporting CEI’s business mission and successful management of all system development & support. Steve and his wife Patty reside in Delaware County, PA with their 3 sons and 2 dogs.
Todd is a proven operational leader, with 12 years’ experience in the Fleet Management industry including leading deployment and redeployment teams, and numerous operational improvement projects. Todd has gained a deep understanding of how our service capabilities can best serve our clients and deliver value to their perspective organizations.
Todd is a certified Lean Six Sigma Master Black Belt, holds a commission as a Captain in the United States Marine Corp, and has a master’s degree in supply chain management. He currently resides in Baltimore County, MD with his wife and daughter.