Hurricane Resource Page

Hurricane Ian

Update Friday October 3, 2022

As areas affected by Hurricane Ian continue to recover, and power is being restored, CEI has verified that nearly all repair shops in the general area have reopened, or are due to reopen with restored electric service this weekend.  Approximately a dozen shops within the hardest hit area near Ft. Myers continue to be non-responsive.  We are continuing to prioritize calls to our call center from the affected areas.

Important note for drivers: The State of Florida requires a valid drivers license in order to rent vehicles.  If you lost your license in the storm, please visit the Florida Department of Motor Vehicles website for information prior to renting.

Update Thursday September 29, 2022

Ian took aim at the west coast of Florida, coming ashore as a Category 4 hurricane, and proceeded across the state at hurricane force winds.  Catastrophic flooding and wind damage was experienced in several counties throughout the region, and widespread power outages remain.  Now Tropical Storm Ian is currently predicted to impact South Carolina and North Carolina Friday and Saturday as a tropical storm and\or tropical depression. States of emergency have been declared in South Carolina and North Carolina.

CEI is verifying the status of repair shops in the affected area, as well as the condition of vehicles pending repairs when the storm struck.  We encourage you to stay up to date with local news and weather advisories. Visit accuweather.com for the latest storm tracking.

Update Monday September 26, 2022

Hurricane Ian is predicted to make landfall in the US with hurricane-force winds somewhere along the western coast of Florida.  Storm impact is expected to be felt in Florida, Alabama and Georgia overnight Tuesday through Friday. A state of emergency has been declared in Florida. Depending on the track of the hurricane, the category at the time of landfall and as the storm progresses may vary.  We encourage you to stay up to date with local news and weather advisories. Visit accuweather.com for the latest storm tracking. 

CEI is monitoring the storm as it intensifies over the coming days and will provide updates as the situation changes.  Our contact centers remain ready and available to assist fleet drivers as needed.  

 Monitor these links to keep track of storm information and the latest updates in the impacted states:  

Driver Resource Center

Driver Tips

  • Keep in mind that: services such as roadside assistance, repairs and gas stations may be restricted or delayed during and after a severe weather event.
  • Buy fuel before the storm hits: Find gas stations that are open and selling fuel with GasBuddy’s station locator here
  • Don’t drive during a hurricane
  • “Turn around and don’t drown” – don’t drive through flooded roads and avoid downed wires
  • Get vehicles to a safe area at a higher elevation, if possible, to avoid flood damage
  • Use company standard reporting process should your vehicle sustain storm damage

 

Helpful Tip – What to Do If Your Vehicle Has Been Flooded

  • Do NOT attempt to start your vehicle.  In certain vehicles, an attempt to start the vehicle after flooding could inadvertently deploy the airbag and cause injury to the driver.
  • First, look for signs of flooding.  Check your vehicle’s interior for signs of silt deposits.  You might find it on or underneath floor mats, in seatback pockets, consoles, the glove box, and any compartment that is not watertight.  Any damp areas or items inside the vehicle may be signs of water infiltration.
  • At a body repair shop, experts can remove certain parts from your vehicle to determine how high the flood waters reached, and the specific damage incurred.

If you suspect your vehicle has been flooded, contact CEI at 1-800-227-0101 for assistance.

 

What CEI Is Doing to Help

If your drivers are impacted by Hurricane Ian, here are areas where we can assist:

  • Prioritizing impacted drivers: Our team is prepared for a potential influx of calls from the area impacted by the storm.  Our call centers will prioritize calls from area codes in the storm path to ensure propmpt service.
  • Updates from  body shops: We are reaching out to our partners in the region. Our team will reach out to repair shops who have customer vehicle repairs in progress – these are particularly vulnerable to additional damage. Should mandatory evacuations and storm related issues occur, you should expect delays or closure of accident repair suppliers as well as parts suppliers, auction facilities, rental car companies, and other collision-related suppliers.
  • Rental Cars: Work with CEI representatives on rental vehicle requests. We have representatives who are prioritizing CEI driver requests.
  • If you can’t find your company standard contact information for CEI or your fleet manager, call us at 1-800-227-0101 and we will get you to the right resources!

CEI will continue to monitor the situation and provide additional updates as the situation changes. If you have questions, please contact your CEI account representative.

Hurricane Fiona

Update September 26, 2022

After leaving Puerto Rico, Hurrican Fiona traveled through the Atlantic Ocean before making landfall in Nova Scotia on Saturday, September 24, 2022 with hurricane force winds.  The storm has left widespread power, internet, and cell tower outages throughout Puerto Rico, Nova Scotia, Prince Edward Island and eastern Quebec. 

Status Update from CEI

  • We have not seen an increase in call volume at this point.  However,  we do anticipate this changing as power and cell service is restored in the affected areas.
  • Glass suppliers, and accident repair shops in the  area remain closed due to power outages. We are evaluating claims currently assigned to these facilities and our claims specialists will advise clients and drivers if any reassignments will be necessary.