CEI Network / CEI Covid-19 Resource Center

CEI Covid-19 Resource Center

New Driver Training Module Details How to Return to the Roads Safely During COVID-19

CEI has introduced a new COVID-19 driver safety training module that describes how fleet drivers can protect themselves even as COVID-19 impacts how business gets done.

Empty roads have proven to breed more speeding related crashes around the country, and studies show that driving skills can erode for the many drivers who have not regularly driven their vehicles.

The information in the COVID-19 training module provides extra protection by supplying a primer on coronavirus prevention and reminding drivers of safety measures behind the wheel, such as distracted driving, and in performing their jobs, such as distancing and hygiene practices.

Included in this lesson is expert advice from both the Center for Disease Control and the Federal Motor Carrier Safety Administration. This module is available for all customers, effective immediately.

Any customers interested in viewing the module can self-assign the module to themselves in DriverCare via the training application in the Admin Apps section of their DriverCare homepage.

The module is available in English and French-Canadian. The duration is 12 minutes. For more information, click here.

Immersive Hazard Awareness Training Helps Fleet Drivers On and Off the Road

Our roads, and the hazards they present, are much different today compared to before. Traffic is down all across North America with non-essential workers either working from home or furloughed, events cancelled, and many stores closed while we all practice social distancing to the best of our abilities during COVID-19.

In fact, personal travel across the Unites States was down 41-47% throughout April. This presents its own challenges, and one of the biggest is the increase in speeding, especially on local roads. Some areas are seeing double the amount of speeding tickets over 100 miles per hour.

Massachusetts saw a 50% decline in traffic, but the rate of fatalities has doubled compared to normal averages, as reported by MassDOT. This is because the faster a vehicle is traveling, the more serious the injuries will be if a collision occurs.

Another contributing factor to the new dangers on the roads is a result of more people out as pedestrians, bicyclists and runners, as well as more children out playing. According to a study by IIHS, pedestrian survival rates are approximately 60% when hit at 30 mph, but survival rates plummet to just 20% when speeds exceed 40 mph.

Collisions that are more severe will lead to hospitalization, and our hospitals are already overburdened with COVID-relief efforts.

Two Types of Drivers Today

While many drivers are off the road today, other drivers who deliver essential goods or services are driving more than ever. These drivers are experiencing the hazards of an empty road and could encounter speeders, or be tempted to speed themselves. Drivers need to be reminded and encouraged to follow the speed limit and maintain best practices for safe driving.

When North America begins to reopen, we expect a mass return to work and chaotic roadways, as many of these drivers will have not driven meaningful distances for several months. Research analyzing driver-assist technologies show that skill erosion can begin after just a few hours of heavy reliance on these driver-assist features. We anticipate a more dramatic skill erosion across the population after several months of only sporadic, quick trips for essentials. Are your drivers prepared to return to the road, or for the sudden increase in traffic?

Provide Cohesive Training Remotely

CEI has developed a fully interactive Hazard Awareness training module, which immerses drivers in a number of real-world scenarios with scoring based on reaction time using advanced, live-action video. These hazards are highly relative to the current driving environment, including children playing, bicyclists weaving into traffic, pedestrians crossing the road, and other vehicles displaying poor judgement, just to name a few.

Hazard awareness will help your drivers keep their skills sharp and adapt better to current conditions, as well as prepare for a return to the road.

By educating your fleet with this information, you can proactively reduce repair costs and vehicle downtime, and, most importantly, ensure your fleet drivers are better protected on the road.

Whether your fleet is operational or at a stand-still right now, CEI’s DriverCare Hazard Awareness training module makes it possible to sharpen your fleet drivers’ safety skills during COVID-19.

Four Ridesharing Precautions during COVID-19

The COVID-19 pandemic has forced most companies to suspend all ride sharing. However, if an unexpected need to transport a passenger, take these extra precautionary steps to protect yourself and your passenger:

1. COVID-19 ‘Full Stop’ Symptoms

  • Runny nose
  • Headache
  • Cough
  • Sore throat
  • Fever
  • A general feeling of being unwell

If you have these symptoms, remain in home isolation for 7 days OR until 72 hours after your fever has resolved (and symptoms get better) whichever is longer.

2. Protective Driver Actions

  • Wash your hands often with soap and water for at least 20 seconds. Use an alcohol-based hand sanitizer that contains at least 60 percent alcohol if soap and water are not available.
  • Consider wearing disposable gloves.
  • Avoid touching your eyes, nose, or mouth with unwashed hands.
  • Avoid close contact with people who are sick.
  • Cover your mouth and nose with a tissue when you cough or sneeze, then throw the tissue in the trash and wash your hands.
  • Ask passengers to sit in the back to create physical distance.
  • Avoid any exchanges of physical items or documents.
  • Have tissues and hand sanitizer available for your passengers.

3. Vehicle Disinfecting Steps

  • Plan to clean and disinfect your car as often as possible—especially after you drop off passengers who appear to be sick and after every medical passenger. Pay close attention to surfaces that are touched often by passengers.
  • Use a disinfectant that is pre-approved by the U.S. Environmental Protection Agency (EPA) for use against novel coronavirus (COVID-19).
  • Wear disposable gloves when cleaning and only use them once.

4. Transporting the Sick

  • Follow disinfecting steps above
  • When transporting any sick passenger, wear personal protective equipment (PPE) at all times, both mask and gloves. Remove and dispose of PPE immediately after every ride.
  • Maintain the maximum amount of distancing possible throughout the journey..
  • After helping a sick passenger out of the vehicle, remove and dispose all PPE.
  • When transporting a passenger known to have or suspected of having COVID-19, OSHA recommends the driver and passenger wear N-95 Filtering Facepiece Respirators, and a face shield or goggles. Distancing, described above, also applies.
  • Before getting back in the vehicle,. wash your hands, put on gloves and mask, use alcohol-based hand sanitizer to disinfect all vehicle surfaces, then again, remove and dispose of all PPE.

Discover Hazard Awareness Training

CEI’s Contact-Free Claims Solution

Safety Recommendations for Driver at a Collision Scene

The Hazards of an Empty Road

Additional Video Resources

Official CEI COVID-19 Updates

UPDATE: COVID-19

Collision Management

All major supplier MSOs remain open*. We are aware that a very limited number of collision and repair shops have temporarily closed across the U.S. and Canada but where there are reports of these temporary closures, we understand there are alternate shops in those markets.

Please call ahead to make sure shops are open before you arrive for service to ensure availability and minimize downtime. Body shops are enacting social distancing policies, as well as limited-to-no contact service and enhanced sanitizing practices. Shops are receiving parts that were under backorder delay due to COVID-19, and parts availability continues to increase.

This includes Boyd/Gerber, Carstar, Maaco, Berkshire Hathaway Automotive, Simplicity (Canada), Abra/Caliber. As the situation evolves, it may not be feasible to update specific supplier names.

Last updated: August 12, 2020 at 1:00 p.m. ET

Safety

The following 41 U.S. states have provided updated information related to driver licensing. Disclaimer: All information provided is deemed reliable, but it is not guaranteed and should be independently verified.

See list of 41 states

Last updated: August 12, 2020 at 1:00 p.m. ET

Collision Management

All major supplier MSOs remain open*. We are aware that a very limited number of collision and repair shops have temporarily closed across the U.S. and Canada but where there are reports of these temporary closures, we understand there are alternate shops in those markets.

Please call ahead to make sure shops are open before you arrive for service to ensure availability and minimize downtime. Body shops are enacting social distancing policies, as well as limited-to-no contact service and enhanced sanitizing practices. Shops are receiving parts that were under backorder delay due to COVID-19, and parts availability continues to increase.

This includes Boyd/Gerber, Carstar, Maaco, Berkshire Hathaway Automotive, Simplicity (Canada), Abra/Caliber. As the situation evolves, it may not be feasible to update specific supplier names.

Last updated: July 30, 2020 at 12:00 p.m. ET

Safety

The following 41 U.S. states have provided updated information related to driver licensing. Disclaimer: All information provided is deemed reliable, but it is not guaranteed and should be independently verified.

See list of 41 states

Last updated: July 30, 2020 at 12:00 p.m. ET

Collision Management

All major supplier MSOs remain open*. We are aware that a very limited number of collision and repair shops have temporarily closed across the U.S. and Canada but where there are reports of these temporary closures, we understand there are alternate shops in those markets.

Please call ahead to make sure shops are open before you arrive for service to ensure availability and minimize downtime. Body shops are enacting social distancing policies, as well as limited-to-no contact service and enhanced sanitizing practices. Shops are receiving parts that were under backorder delay due to COVID-19, and parts availability continues to increase.

This includes Boyd/Gerber, Carstar, Maaco, Berkshire Hathaway Automotive, Simplicity (Canada), Abra/Caliber. As the situation evolves, it may not be feasible to update specific supplier names.

Last updated: July 22, 2020 at 4:40 p.m. ET

Safety

The following 41 U.S. states have provided updated information related to driver licensing. Disclaimer: All information provided is deemed reliable, but it is not guaranteed and should be independently verified.

See list of 41 states

Last updated: July 22, 2020 at 4:40 p.m. ET

Collision Management

All major supplier MSOs remain open*. We are aware that a very limited number of collision and repair shops have temporarily closed across the U.S. and Canada but where there are reports of these temporary closures, we understand there are alternate shops in those markets.

Please call ahead to make sure shops are open before you arrive for service. We have received confirmation that repair shops are being considered essential and can remain open. Body shops are enacting social distancing policies.

This includes Boyd/Gerber, Carstar, Maaco, Berkshire Hathaway Automotive, Simplicity (Canada), Abra/Caliber. As the situation evolves, it may not be feasible to update specific supplier names.

Last updated: July 8, 2020 at 9:45 a.m. ET

Safety

FMCSA has granted, until June 30, 2020, a waiver from certain regulations applicable to interstate and intrastate commercial driver’s license (CDL) and commercial learner’s permit (CLP) holders and to other interstate drivers operating commercial motor vehicles (CMVs).

See this document from the FMCSA for more details including exceptions to the waiver.

Alabama

  • No changes to the data in the MVR will occur.

Florida

  • Contact the Data Listing Unit at datalistingunit@flhsmv.gov if your agency experiences or anticipates any issues due to COVID-19 that will result in customers being unable to obtain driver transcripts and/or motor vehicle information from your public-facing website.

Kansas

  • Driver History Records will be available, however, data will not be updated until April 6.

Pennsylvania

Our MVR vendor has been informed by the Pennsylvania Department of Transportation (PennDOT) that their offices will remain closed and manual MVR orders will not be processed until further notice.

As a result of this open-ended shut down and the ongoing risk of relying on manual order processing in Pennsylvania, our MVR vendor is eliminating manual processing of PA MVRs and we must move to real-time electronic records. This change is effective immediately. We are committed to offering support for every client to enable a smooth transition and superior service for MVR processing.

This is a positive change that will result in reduced order processing time, elimination of manual paperwork and greater security in the delivery of these critical records. Client Services representatives will reach out to clients directly with instructions on the PA requirements for setting up electronic records.

Last updated: July 8, 2020 at 9:45 a.m. ET

Collision Management

FMCSA has granted, until June 30, 2020, a waiver from certain regulations applicable to interstate and intrastate commercial driver’s license (CDL) and commercial learner’s permit (CLP) holders and to other interstate drivers operating commercial motor vehicles (CMVs).

See this document from the FMCSA for more details including exceptions to the waiver.

Alabama

  • No changes to the data in the MVR will occur.

Florida

  • Contact the Data Listing Unit at datalistingunit@flhsmv.gov if your agency experiences or anticipates any issues due to COVID-19 that will result in customers being unable to obtain driver transcripts and/or motor vehicle information from your public-facing website.

Kansas

  • Driver History Records will be available, however, data will not be updated until April 6.

Pennsylvania

Our MVR vendor has been informed by the Pennsylvania Department of Transportation (PennDOT) that their offices will remain closed and manual MVR orders will not be processed until further notice.

As a result of this open-ended shut down and the ongoing risk of relying on manual order processing in Pennsylvania, our MVR vendor is eliminating manual processing of PA MVRs and we must move to real-time electronic records. This change is effective immediately. We are committed to offering support for every client to enable a smooth transition and superior service for MVR processing.

This is a positive change that will result in reduced order processing time, elimination of manual paperwork and greater security in the delivery of these critical records. Client Services representatives will reach out to clients directly with instructions on the PA requirements for setting up electronic records.

Last updated: June 24, 2020 at 3:45 p.m. ET

Collision Management

All major supplier MSOs remain open*. We are aware that a very limited number of collision and repair shops have temporarily closed across the U.S. and Canada but where there are reports of these temporary closures, we understand there are alternate shops in those markets.

Please call ahead to make sure shops are open before you arrive for service. We have received confirmation that repair shops are being considered essential and can remain open. Body shops are enacting social distancing policies.

This includes Boyd/Gerber, Carstar, Maaco, Berkshire Hathaway Automotive, Simplicity (Canada), Abra/Caliber. As the situation evolves, it may not be feasible to update specific supplier names.

Last updated: June 17, 2020 at 6:15 p.m. ET

Safety

FMCSA has granted, until June 30, 2020, a waiver from certain regulations applicable to interstate and intrastate commercial driver’s license (CDL) and commercial learner’s permit (CLP) holders and to other interstate drivers operating commercial motor vehicles (CMVs).

See this document from the FMCSA for more details including exceptions to the waiver.

Alabama

  • No changes to the data in the MVR will occur.

Florida

  • Contact the Data Listing Unit at datalistingunit@flhsmv.gov if your agency experiences or anticipates any issues due to COVID-19 that will result in customers being unable to obtain driver transcripts and/or motor vehicle information from your public-facing website.

Kansas

  • Driver History Records will be available, however, data will not be updated until April 6.

Pennsylvania

Our MVR vendor has been informed by the Pennsylvania Department of Transportation (PennDOT) that their offices will remain closed and manual MVR orders will not be processed until further notice.

As a result of this open-ended shut down and the ongoing risk of relying on manual order processing in Pennsylvania, our MVR vendor is eliminating manual processing of PA MVRs and we must move to real-time electronic records. This change is effective immediately. We are committed to offering support for every client to enable a smooth transition and superior service for MVR processing.

This is a positive change that will result in reduced order processing time, elimination of manual paperwork and greater security in the delivery of these critical records. Client Services representatives will reach out to clients directly with instructions on the PA requirements for setting up electronic records.

Last updated: June 17, 2020 at 6:15 p.m. ET

Collision Management

All major supplier MSOs remain open*. We are aware that a very limited number of collision and repair shops have temporarily closed across the U.S. and Canada but where there are reports of these temporary closures, we understand there are alternate shops in those markets.

Please call ahead to make sure shops are open before you arrive for service. We have received confirmation that repair shops are being considered essential and can remain open. Body shops are enacting social distancing policies.

This includes Boyd/Gerber, Carstar, Maaco, Berkshire Hathaway Automotive, Simplicity (Canada), Abra/Caliber. As the situation evolves, it may not be feasible to update specific supplier names.

Last updated: May 26, 2020 at 4:00 p.m. ET

Safety

FMCSA has granted, until June 30, 2020, a waiver from certain regulations applicable to interstate and intrastate commercial driver’s license (CDL) and commercial learner’s permit (CLP) holders and to other interstate drivers operating commercial motor vehicles (CMVs).

See this document from the FMCSA for more details including exceptions to the waiver.

Alabama

  • No changes to the data in the MVR will occur.

Florida

  • Contact the Data Listing Unit at datalistingunit@flhsmv.gov if your agency experiences or anticipates any issues due to COVID-19 that will result in customers being unable to obtain driver transcripts and/or motor vehicle information from your public-facing website.

Kansas

  • Driver History Records will be available, however, data will not be updated until April 6.

Pennsylvania

Our MVR vendor has been informed by the Pennsylvania Department of Transportation (PennDOT) that their offices will remain closed and manual MVR orders will not be processed until further notice.

As a result of this open-ended shut down and the ongoing risk of relying on manual order processing in Pennsylvania, our MVR vendor is eliminating manual processing of PA MVRs and we must move to real-time electronic records. This change is effective immediately. We are committed to offering support for every client to enable a smooth transition and superior service for MVR processing.

This is a positive change that will result in reduced order processing time, elimination of manual paperwork and greater security in the delivery of these critical records. Client Services representatives will reach out to clients directly with instructions on the PA requirements for setting up electronic records.

Last updated: May 26, 2020 at 4:00 p.m. ET

Collision management

All major supplier MSOs remain open*. We are aware that a very limited number of collision and repair shops have temporarily closed across the U.S. and Canada but where there are reports of these temporary closures, we understand there are alternate shops in those markets.

Please call ahead to make sure shops are open before you arrive for service. We have received confirmation that repair shops are being considered essential and can remain open. Body shops are enacting social distancing policies.

This includes Boyd/Gerber, Carstar, Maaco, Berkshire Hathaway Automotive, Simplicity (Canada), Abra/Caliber. As the situation evolves, it may not be feasible to update specific supplier names.

Last updated: May 15, 2020 at 2:30 p.m. ET

Safety

FMCSA has granted, until June 30, 2020, a waiver from certain regulations applicable to interstate and intrastate commercial driver’s license (CDL) and commercial learner’s permit (CLP) holders and to other interstate drivers operating commercial motor vehicles (CMVs). See this document from the FMCSA for more details including exceptions to the waiver.

Alabama

  • No changes to the data in the MVR will occur.

Florida

  • Contact the Data Listing Unit at datalistingunit@flhsmv.gov if your agency experiences or anticipates any issues due to COVID-19 that will result in customers being unable to obtain driver transcripts and/or motor vehicle information from your public-facing website.

Kansas

  • Driver History Records will be available, however, data will not be updated until April 6.

Pennsylvania

Our MVR vendor has been informed by the Pennsylvania Department of Transportation (PennDOT) that their offices will remain closed and manual MVR orders will not be processed until further notice.

As a result of this open-ended shut down and the ongoing risk of relying on manual order processing in Pennsylvania, our MVR vendor is eliminating manual processing of PA MVRs and we must move to real-time electronic records. This change is effective immediately. We are committed to offering support for every client to enable a smooth transition and superior service for MVR processing.

This is a positive change that will result in reduced order processing time, elimination of manual paperwork and greater security in the delivery of these critical records. Client Services representatives will reach out to clients directly with instructions on the PA requirements for setting up electronic records.

Last updated: May 15, 2020 at 2:30 p.m. ET

Collision Management

All major supplier MSOs remain open*. We are aware that a very limited number of collision and repair shops have temporarily closed across the U.S. and Canada but where there are reports of these temporary closures, we understand there are alternate shops in those markets.

Please call ahead to make sure shops are open before you arrive for service. We have received confirmation that repair shops are being considered essential and can remain open. Body shops are enacting social distancing policies.

This includes Boyd/Gerber, Carstar, Maaco, Berkshire Hathaway Automotive, Simplicity (Canada), Abra/Caliber. As the situation evolves, it may not be feasible to update specific supplier names.

Safety

FMCSA has granted, until June 30, 2020, a waiver from certain regulations applicable to interstate and intrastate commercial driver’s license (CDL) and commercial learner’s permit (CLP) holders and to other interstate drivers operating commercial motor vehicles (CMVs).

See this document from the FMCSA for more details including exceptions to the waiver.

Alabama

  • No changes to the data in the MVR will occur.

Florida

  • Contact the Data Listing Unit at datalistingunit@flhsmv.gov if your agency experiences or anticipates any issues due to COVID-19 that will result in customers being unable to obtain driver transcripts and/or motor vehicle information from your public-facing website.

Kansas

  • Driver History Records will be available, however, data will not be updated until April 6.

Pennsylvania
Our MVR vendor has been informed by the Pennsylvania Department of Transportation (PennDOT) that their offices will remain closed and manual MVR orders will not be processed until further notice.

As a result of this open-ended shut down and the ongoing risk of relying on manual order processing in Pennsylvania, our MVR vendor is eliminating manual processing of PA MVRs and we must move to real-time electronic records. This change is effective immediately. We are committed to offering support for every client to enable a smooth transition and superior service for MVR processing.

This is a positive change that will result in reduced order processing time, elimination of manual paperwork and greater security in the delivery of these critical records. Client Services representatives will reach out to clients directly with instructions on the PA requirements for setting up electronic records.

Last updated: May 8, 2020

Canada

Continuity of service to our customers is our top priority. We are closely monitoring the responses of the Canadian provinces to Covid-19 which include but are not limited to; extensions, changes in hours, and closures.

We will continue to work closely with these agencies and will provide updates on any pertinent information that we receive. Most recently we have learned that Quebec is limiting the services they are providing during these uncertain times. The procurement of Driver History Abstracts is not included in Quebec’s list of essential services; therefore, they are not currently processing any abstracts.Unfortunately, for now, we have not been provided with an estimated timeframe for this particular service.

We anticipate that most of the above closures have the protentional to be extended but we haven’t received official word yet. We know this is uncharted territory for many and we are navigating it alongside our customers and partners. We have built strong relationships with state agencies to help us keep you and your drivers safe and compliant in the coming days and weeks.

U.S.

Collision Management

All major supplier MSOs remain open*. We are aware that a very limited number of collision and repair shops have temporarily closed across the U.S. and Canada but where there are reports of these temporary closures, we understand there are alternate shops in those markets.

Please call ahead to make sure shops are open before you arrive for service. We have received confirmation that repair shops are being considered essential and can remain open. Body shops are enacting social distancing policies.

This includes Boyd/Gerber, Carstar, Maaco, Berkshire Hathaway Automotive, Simplicity (Canada), Abra/Caliber. As the situation evolves, it may not be feasible to update specific supplier names.

Safety

FMCSA has granted, until June 30, 2020, a waiver from certain regulations applicable to interstate and intrastate commercial driver’s license (CDL) and commercial learner’s permit (CLP) holders and to other interstate drivers operating commercial motor vehicles (CMVs).

See this document from the FMCSA for more details including exceptions to the waiver.

Alabama

  • No changes to the data in the MVR will occur.

Florida

  • Contact the Data Listing Unit at datalistingunit@flhsmv.gov if your agency experiences or anticipates any issues due to COVID-19 that will result in customers being unable to obtain driver transcripts and/or motor vehicle information from your public-facing website.

Kansas

  • Driver History Records will be available, however, data will not be updated until April 6.

Pennsylvania

Our MVR vendor has been informed by the Pennsylvania Department of Transportation (PennDOT) that their offices will remain closed and manual MVR orders will not be processed until further notice.

As a result of this open-ended shut down and the ongoing risk of relying on manual order processing in Pennsylvania, our MVR vendor is eliminating manual processing of PA MVRs and we must move to real-time electronic records. This change is effective immediately. We are committed to offering support for every client to enable a smooth transition and superior service for MVR processing.

This is a positive change that will result in reduced order processing time, elimination of manual paperwork and greater security in the delivery of these critical records. Client Services representatives will reach out to clients directly with instructions on the PA requirements for setting up electronic records.

Last updated April 24, 2020

Collision Management
All major supplier MSOs remain open*. We are aware that a very limited number of collision and repair shops have temporarily closed across the U.S. and Canada but where there are reports of these temporary closures, we understand there are alternate shops in those markets.

Please call ahead to make sure shops are open before you arrive for service. We have received confirmation that repair shops are being considered essential and can remain open. Body shops are enacting social distancing policies.

This includes Boyd/Gerber, Carstar, Maaco, Berkshire Hathaway Automotive, Simplicity (Canada), Abra/Caliber. As the situation evolves, it may not be feasible to update specific supplier names.

Safety
FMCSA has granted, until June 30, 2020, a waiver from certain regulations applicable to interstate and intrastate commercial driver’s license (CDL) and commercial learner’s permit (CLP) holders and to other interstate drivers operating commercial motor vehicles (CMVs). See this document from the FMCSA for more details including exceptions to the waiver.

Below updates from the Commonwealth of Pennsylvania’s (PA) Department of Transportation:

Pennsylvania – The agency has informed us that all Motor Vehicle Reports (MVRs) are still on hold. Our providers are working with the state to understand if there is another process that could be put into place to minimize the delays. We will communicate with our clients as soon as we receive guidance from the state.

Pennsylvania is no longer accepting electronic signatures for MVR authorizations. Going forward, the DriverCare application will prompt Pennsylvania drivers to print and fax a physically signed copy of their authorization form to DriverCare. The instructions are clear and provided in a step-by step. DriverCare will contact any drivers that need to re-authorize. Pennsylvania has advised that timing delays are expected as a result of this change. This change is effective immediately.

Alabama – No changes to the data in the MVR will occur.

Florida – Contact the Data Listing Unit at datalistingunit@flhsmv.gov if your agency experiences or anticipates any issues due to COVID-19 that will result in customers being unable to obtain driver transcripts and/or motor vehicle information from your public-facing website.

Last update April 17, 2020

To our valued clients and partners:

Collision Management

There are no service delays at this time. Tow Providers have heightened their cleaning and disinfecting procedures to maintain a healthy environment and are not allowing drivers to ride in their trucks to their destination.

All major supplier MSOs remain open*. We are aware that a very limited number of collision and repair shops have temporarily closed across the US and Canada but where there are reports of these temporary closures, we understand there are alternate shops in those markets. Please call ahead to make sure shops are open before you arrive for service. We have received confirmation that repair shops are being considered essential and can remain open. Body shops are enacting social distancing policies.

*as of March 26, 2020, this included Boyd/Gerber, Carstar, Maaco, Berkshire Hathaway Automotive, Simplicity (Canada), Abra/Caliber. As the situation evolves, it may not be feasible to update specific supplier names

Safety

FMCSA has granted, until June 30, 2020, a waiver from certain regulations applicable to interstate and intrastate commercial driver’s license (CDL) and commercial learner’s permit (CLP) holders and to other interstate drivers operating commercial motor vehicles (CMVs). See this document from the FMCSA for more details including exceptions to the waiver.

Below updates from the Commonwealth of Pennsylvania’s (PA) Department of Transportation:

  • Per the Pennsylvania Department of Transportation’s communication today, their employees will be immediately asked to work from home until March 31st, 2020 in an effort to minimize the spread of Covid-19 at PennDOT offices. Consequently, the agency has informed us that all Motor Vehicle Reports (MVRs) for the remainder of March 2020 will be on hold and they will resume processing on March 31st. Our providers are working with the state to understand if there is another process that could be put into place to minimize the delays. We will communicate with our clients as soon as we receive guidance from the state.
  • Pennsylvania is no longer accepting electronic signatures for MVR authorizations. Going forward, the DriverCare application will prompt Pennsylvania drivers to print and fax a physically signed copy of their authorization form to DriverCare. The instructions are clear and provided in a stepby step. DriverCare will contact any drivers that need to re-authorize. Pennsylvania has advised that timing delays are expected as a result of this change. This change is effective immediately.

Last updated April 10th, 2020

To our valued clients and partners,

Our objective when it comes to serving clients is simple – to deliver a consistent, superior client experience.

That’s what we strive for every day, and we won’t stop, even during these challenging times.

We are doing all we can on behalf of our clients to monitor and manage the rapidly evolving COVID-19 related impacts to the services and suppliers we rely on.

Our goal is to minimize the impact on our clients. To do that, we continue to take necessary action, such as moving our workforce largely to work-from-home status, implementing strict protocols to ensure business continuity, and actively preparing for the contingencies that we anticipate this unprecedented situation could bring.

Having said that, we recognize that some disruption to your services may be unavoidable due to closures and shutdowns. We will do all we can to limit those exposures and look where possible for alternative solutions. We remain in close touch with our partners, suppliers, and government agencies and are committed to providing timely updates as we have them.

I also want to address for a moment the temporary shutdowns that automakers are announcing, because I know you will have questions about what they will mean for our services.

Based on the current timelines laid out by the OEMs, we expect to be able to manage client needs with limited disruption. Looking out further, we are actively developing options for clients should these production shutdowns last longer than expected.

Please see our website (cei-network.local) for the latest news and support resources related to COVID-19. Please monitor for updates.

The trust that you place in CEI is very important to us. We will continue to take all actions we can to help keep our employees and your drivers safe while providing the best possible services to you, our clients and our partners.

As always, don’t hesitate to reach out if we can provide additional information and support. Stay well.

Sincerely,

Chris N. Villella

V.P., Strategic Relationship Management

CEI

Last updated March 20, 2020

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